Ask Your Guests for Feedback
When was the last time you admitted to a table that you made a mistake, were a few steps off your game, or simply were uncertain of whether the way you described a dish or recommended a wine was effective? Ask them. Don't be afraid to show you're human. Just last week, on a very busy night, I dropped a check at a table that had asked me a second time to bring them a bottle of sparkling water. I leaned in to the table and addressed the host, saying that I was sorry if I had seemed a bit distracted when they had first arrived. He forgave me on the spot, and even smiled.